Shipping policy

Shipping Policy

Effective date: 1.2.2024

This Shipping Policy explains the methods, costs, and conditions of delivery for purchases made through winesinstock.com, operated by 24 Premiumweine GmbH.

1. General Information

1.1. We ship exclusively full cases of fine wines and spirits.
1.2. Orders are processed and dispatched after payment is confirmed.
1.3. Delivery times and costs vary depending on the shipping method chosen by the customer at checkout.
1.4. Customers are responsible for ensuring that the import of alcohol is permitted in their country of residence and for any duties, excise, or customs clearance charges applied locally.

2. Shipping Methods

2.1. Pallet Shipping

  • Pallet shipping is the standard delivery method used for most orders.

  • Goods are shipped on ¼ pallets, ½ pallets, or full Euro pallets depending on the volume of the order.

  • Shipping rates for palletized deliveries are automatically calculated during the checkout process based on:

    • weight and dimensions,

    • delivery address,

    • chosen pallet size.

  • All wines are shipped in their original cases, securely packed and not repackaged, ensuring that products arrive in perfect condition.

2.2. Personal Delivery

  • For select customers and special requests, we offer personal, tailor-made delivery services.

  • Costs for personal delivery are not calculated at checkout. Instead, they are agreed individually with the customer based on:

    • urgency of the order,

    • destination,

    • specific requirements (e.g. delivery to yacht, event, or private location).

  • Customers will be contacted directly after placing the order to arrange details, confirm availability, and provide a custom delivery quote.

3. Delivery Times

3.1. Standard pallet shipping within the European Union typically takes 3–7 business days, depending on the destination.
3.2. Personal deliveries are subject to individual arrangements and may be carried out within 24–72 hours, depending on urgency and location.
3.3. Delivery times are estimates and may vary due to customs clearance, transport restrictions, or unforeseen events.

4. Risk of Loss and Transfer of Title

4.1. Risk of loss or damage to the goods passes to the customer once the order has been delivered to the specified address.
4.2. Title to the goods passes only after full payment has been received.

5. Delivery Restrictions

5.1. Deliveries are limited to countries where the import of alcoholic beverages is legally permitted.
5.2. We reserve the right to refuse delivery to jurisdictions where alcohol imports are restricted or prohibited.
5.3. Customers are responsible for providing correct and complete delivery information.

6. Contact for Delivery Arrangements

For any questions regarding delivery options or to request personal delivery, please contact us directly:

7. Governing Law

This Shipping Policy is governed by German law and applicable EU transport and consumer protection regulations.